IT Logistics Specialist

Requisition Number: 5322

Position Title: IT Logistics Specialist

External Description:

SUMMARY:  IT Logistics Specialist sets up corporate laptops, mobile phones, other IT devices and communicates technical information to non-technical users in an understandable and concise format. The IT Logistics Specialist is responsible for shipping and tracking of IT equipment. This role is best suited for problem solvers who prefer to work in a challenging and positive environment.

RESPONSIBILITIES:
Tasks may include but are not limited to:

Hardware & Software

• Load Operating systems to Worldwide laptops using SCCM and other alternative tools
• Maintain an accurate register of hardware and software assets both in stock and in use by Worldwide employees
• Ensure that all equipment is correctly identified and tagged
• Stay up-to-date with hardware and software changes that could impact the systems and their operation by Worldwide employees
• Ship IT equipment to remote users and track shipments
• Troubleshoot computer problems, and implement appropriate action/solutions
• Ensure that there is always available stock of equipment and accessories for users that can be deployed quickly for new employees or as replacement for faulty equipment
• Support, examine, and repair computer systems, hardware, printers, and computer peripherals
• Coordinate hardware repairs with the appropriate vendors
• Create users and in Active Directory

Helpdesk

• Follow up processes and procedures setup within the IT Support Department
• Answer the helpdesk emails received from users
• Help Worldwide employees set-up their equipment and troubleshoot any issues
• Follow up on incidents and user requests and closure within SLA timeframes
• Complete form processing/data entry in a timely and accurate manner
• Document all requests, incidents & problems into the helpdesk system
• Keep informed about new developments and best practices within the Helpdesk industry
• Aim to follow up ITIL or similar standards setup by the Support Team

Perform other duties as assigned.  The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

OTHER SKILLS AND ABILITIES:

• Attention to detail is a must
• Experience with setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
• Ghosting & synchronization software an advantage
• Microsoft operating systems (MS Office 365) and other software applications such antivirus, remote support tools, Adobe, etc
• Active Directory, Microsoft Exchange
• Excellent interpersonal skills
• Must have good listening skills and ability to empathize
• Good grammar and writing skills
• Flexible, adaptable, and able to work under pressure and efficiently multitask
• Must have sense of ownership and responsibility
• Self-motivated and self-starter
• Able to succeed and contribute to a team environment
• Punctual, attentive and diligent
• Ability to walk between multiple floors in hospital-like environment
• Ability to lift up to 45lbs/20kg

REQUIREMENTS:

• Excellent command of written/oral English (technical)
• 1 to 3+ years technical experience including extensive customer service experience
• Excellent analytical and consultative/customer service

 

City:

State:

Employment Type: Regular

Community / Marketing Title: IT Logistics Specialist

Company Profile:

We’re a global, mid-size CRO that pushes boundaries, innovates and invents — because the path to a cure for the world’s most persist diseases is not paved by those who play it safe, but by those who take pioneering, creative approaches, and implement them with quality and excellence. We are experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs, in the best possible way.

Location_formattedLocationLong: Raleigh, North Carolina US

CountryEEOText_Description: Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law. Worldwide is committed to working with and providing reasonable accommodations to applicants with disabilities. We are proud to be an equal opportunity workplace where people thrive by being themselves and are inspired to do their best work every day.