Support Administrator, IT Operations - Serbia - Office Based

Requisition Number: 4573

Position Title: Support Administrator I, IT Operations

External Description:

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of almost 2,500 experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit. 

 

What you will do

• Provide Tier 1 IT support to Worldwide employees; Assist Worldwide employees to set-up their equipment and troubleshoot any issues; Follow up on incidents and user requests to closure within SLA timeframes.
• Maintain an accurate registry of hardware and software assets both in stock and in use by Worldwide employees; Stay up-to-date with hardware and software changes that could impact the systems and their operation by Worldwide employees.
• Write, review and keep up-to-date documents and guides to be used by both IT Operations Support Administrators and Worldwide employees.
• Train users in the use of computer equipment, software, and connectivity solutions
• Document all incident information and updates as information becomes available; Identify and document troubleshooting techniques/steps.

 

What you will bring to the role

 

• Excellent command of written/oral English (technical).
• Task orientated, capable of taking ownership of incidents from the moment they are received until their resolution is completed.
• Basic knowledge of server hardware and software (Windows 10/11, Windows Server 2012R2 and 2016 and 2019, Exchange 2013 on-prem and O365).
• Basic knowledge and understanding of SD-WAN.
• Excellent working knowledge of:
  • IT Operations ticketing system
  • Setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
  • Ghosting & synchronization software (WDS/SCCM)
  • MS Office 365 and other software applications such antivirus, remote support tools, Adobe, etc
  • Setup and troubleshooting of internet connectivity and related hardware
  • Mobile applications (iOS and Android)

Your background

 

• 1 to 3+ years technical experience including extensive customer service experience.
• Bachelor’s degree in related discipline preferred or equivalent work experience.

 

 

Why Worldwide

At Worldwide, we balance fun with the serious business of changing lives. We have a values-driven culture that is built from the ground up. We empower our team members to treat every clinical trial like a patient’s life depends on it – because it does. Our leaders are in the trenches with you - committed to advancing science and moving mountains for our customers. 

 

Interested in hearing more about Worldwide or our roles? Check out our careers page at www.worldwide.com/careers!

 

#LI-MP1

 

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Employment Type: Regular

Community / Marketing Title: Support Administrator, IT Operations - Serbia - Office Based

Company Profile:

We’re a global, mid-size CRO that pushes boundaries, innovates and invents — because the path to a cure for the world’s most persist diseases is not paved by those who play it safe, but by those who take pioneering, creative approaches, and implement them with quality and excellence. We are experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs, in the best possible way.

Location_formattedLocationLong: Belgrade, Vojvodina RS

CountryEEOText_Description: