Clinical Systems Project Assistant

Location: United States

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Requisition Number: 4293

Position Title: Clinical Systems Project Assistant

External Description:

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

What Clinical Operations does at Worldwide

Supports clinical systems and studies, assists Clinical Systems Project Associates and Clinical Systems Support Leads , ensuring high quality execution of projects. Performs 1st Line Support and general administrative tasks.

What you will do:
Tasks may include but are not limited to:

  • Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead  on the support of clinical systems and studies
  • Assist with the tracking of training as required for Worldwide, vendor, and study and site personnel
  • Assist with project communications, including meeting minutes and agendas and scheduling of calls
  • Assist with tracking deliverables and milestones records retention and Trial Master File management
  • Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department
  • Respond to and resolve support requests, including monitoring and following up on outstanding support requests to meet Service Level Agreements
  • Advise Clinical Systems Support Lead of any ongoing or repeat support issues
  • Perform support accurately and efficiently to ensure the smooth operation of services and rapid issue resolution to meet SLAs
  • Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel
  • Contribute to incident management
  • Maintain and control access to various systems for both in-house and vendor systems
  • Participate in process and quality improvement efforts to increase overall operational efficiency
  • Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company
  • Perform other duties as assigned

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you will bring to the role:

  • good standard of written and spoken English
  • Proficient in the use of common office software
  • Self-motivated individual who can positively contribute to a team environment
  • Able to work independently or in a multi-disciplinary team
  • High attention to detail
  • Ability to prioritize and handle multiple projects simultaneously

Your experience:

  • Educated to High School level education or equivalent experience
  • Minimum 1 year experience in an office customer service environment

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independent.

Why Worldwide

At Worldwide, we balance fun with the serious business of changing lives. We have a values-driven culture that is built from the ground up. We empower our team members to treat every clinical trial like a patient’s life depends on it – because it does. Our leaders are in the trenches with you - committed to advancing science and moving mountains for our customers. 






Employment Type: Regular

Community / Marketing Title: Clinical Systems Project Assistant

Company Profile:

We’re a global, mid-size CRO that pushes boundaries, innovates and invents — because the path to a cure for the world’s most persist diseases is not paved by those who play it safe, but by those who take pioneering, creative approaches, and implement them with quality and excellence. We are experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs, in the best possible way.



 Worldwide Clinical Trials does not accept unsolicited resumes from 3rd party vendors



© Worldwide Clinical Trials 2021

We only accept resumes from staffing organizations with pre-approved contractual agreements. Please do not forward resumes directly to our hiring managers, jobs alias, or any other company location. Unsolicited resumes from employment agencies will not be considered and Worldwide is not responsible for any fees related to unsolicited resumes.