Participant Experience Manager

Requisition Number: 2369

Position Title: Participant Experience Manager

External Description:

SUMMARY: The Participant Experience Manager is responsible for driving / maintaining a participant-centric culture and maintaining a positive participant experience at the San Antonio CRU.  Scope to include a focus on environment and interactions from throughout the participant journey with Worldwide.  Responsible for reviewing house rules, creating consistency in application, and ensuring proper communication/documentation practices are maintained. Act as a liaison between participant and staff; gather and action bi-directional feedback for continuous improvement. Develop programs and oversee the implementation of activities.

RESPONSIBILITIES:

Tasks may include but are not limited to:

• Represent Worldwide in a professional manner (verbal, written and in appearance) when interacting with sponsors, participants, outside vendors and fellow employees, at all times
• Act as the face of the company to participants and the face of the participants to staff
• Responsible for requesting and scheduling space reservations with Clinical Operations
• Act as the primary contact for participant conflict resolution
• Act as the point of escalation for any participant disputes or compliance issues
• Conduct meetings with participant status review board
• Investigate participant complaints and coordinate resolution
• Develop program activities, events, and outings
• Coordinate participant activities and encourage participation using information and promotional materials
• Coordinate events and act as the primary contact with external entities and organizations
• Oversee and train support staff and volunteers working activities and events
• Accompany participants to offsite appointments as needs
• Select and coordinate ordering of supplies
• Develop, track and adhere to budget
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

 

OTHER SKILLS AND ABILITIES:

• Public speaking experience
• Ability to mitigate and mediate individual and/or group disputes
• Customer service skills and perform duties at a fast pace without errors.
• Good documentation, organizational skills and attention to detail.
• Knowledge of event planning practices and techniques
• Knowledge of marketing and promotional practices
• Previous clinical research experience
• Proficient computer skills

 

 

REQUIREMENTS:

• Bachelor’s degree, preferably in communications, marketing, or business administration
• Valid Driver’s License
• CPR Certified
• work independently
• manage multiple and conflicting priorities

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City:

State: Texas

Employment Type: Regular

Community / Marketing Title: Participant Experience Manager

Company Profile:

We’re a global, mid-size CRO that pushes boundaries, innovates and invents — because the path to a cure for the world’s most persist diseases is not paved by those who play it safe, but by those who take pioneering, creative approaches, and implement them with quality and excellence. We are experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs, in the best possible way.

Location_formattedLocationLong: San Antonio, Texas US

CountryEEOText_Description: Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law. Worldwide is committed to working with and providing reasonable accommodations to applicants with disabilities. We are proud to be an equal opportunity workplace where people thrive by being themselves and are inspired to do their best work every day.