IT Systems Administrator in Kiev, Ukraine

Requisition Number: 2235

Position Title: IT Systems Administrator

External Description:

SUMMARY:  IT Systems Administrator in Kyiv, Ukraine is responsible for overseeing all the IT requirements for an office including: first line user support and management of local IT systems such as servers, 1C accounting software,  local network hardware/software support and security, antivirus support, backup/restore operations, connectivity (internet, WAN, WiFi), telecommunications (PBX, handsets, lines, faxes) and any other related services that are required to maintain the IT systems in excellent working order. The IT Systems Administrator might also be the first point of contact for supporting home-based employees and smaller satellite offices without IT presence. He/she is responsible for all hardware/software ordering, setup and stock control for that office, satellite office/s and home-based users.
 
RESPONSIBILITIES:
Tasks may include but are not limited to:

• To be responsible for the maintenance of computer network connectivity (hardware and software) reconfiguring as required to meet the evolving needs of the Company.
• To be responsible for monitoring and maintaining systems security, software updates/upgrades and systems resources (hard disk space, logs, memory utilization, bandwidth usage, internet speed, etc.). Such systems include but are not limited to active directory, file sharing, email, network printing, firewalls, switches, database, and application servers.
• To be responsible for hardware maintenance (upgrades/replacements), new hardware deployment and decommission directly of in conjunction with a 3^rdparty vendor under their warranty program.
• To be responsible for system software maintenance for Windows environment. To install and maintain commercial application packages for data management, word processing, statistical analysis, accounting, and desktop publishing. To author in-house software for general and system admin purposes.
• To plan, perform and optimize the backup & restore of systems as required and participate in the organization of disaster recovery plans.
• To source, purchase and install appropriate computer equipment as directed by the line manager.
• To assist other IT staff with the deployment, maintenance and support of both systems and software in the local office or in other remote locations as required.
• To travel to other offices and visit home-based users when remote support solutions are not sufficient to solve IT related issues or problems.
• To help develop and maintain the Company's SOPs and LWPs for I.T. systems.
• To assist in the training of new staff, if required to do so.
• To assist in the operation of the IVRS.
• To assist in the management of user accounts.
• To provide IT support to users.

 REQUIREMENTS:

• Technical College or Bachelor’s degree of Higher Technical education
• 5+ years of operating system/LAN management experience and support
• Experience and motivation for working with ratio as 70% - IT customer support and 30% - System Administration
• Active directory, Exchange service experience
• Basic understanding of business processes and related systems support required for company
• Excellent English, written and spoken.

OTHER SKILLS AND ABILITIES:

Technical

• Task orientated, capable of taking ownership of incidents from the moment they are received until their resolution is completed
• Advanced knowledge of server hardware and software (Windows Server 2012R2 and 2016 and 2019, Exchange 2013 on-prem and O365)
• Basic knowledge and understanding of SD-WAN
• In some cases, good knowledge of a UNIX environment and UNIX systems management experience will be required.
• Excellent working knowledge (hands-on) of:
• call tracking or helpdesk software
• setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
• ghosting & synchronization software (WDS/SCCM)
• MS Office 365 and other software applications such antivirus, remote support tools, Adobe, etc
• setup and troubleshooting of internet connectivity and related hardware
• Mobile applications (iOS and Android)

 Personal

• Excellent Communication and interpersonal skills
• Attention to detail is a must
• Must have good listening skills and ability to empathize
• Flexible, adaptable, and able to work under pressure and efficiently multitask
• Must have sense of ownership and responsibility
• Self-motivated and self-starter
• Able to succeed and contribute to a team environment.

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City:

State: Kyiv

Employment Type: Regular

Community / Marketing Title: IT Systems Administrator in Kiev, Ukraine

Company Profile:

We’re a global, mid-size CRO that pushes boundaries, innovates and invents — because the path to a cure for the world’s most persist diseases is not paved by those who play it safe, but by those who take pioneering, creative approaches, and implement them with quality and excellence. We are experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs, in the best possible way.

Location_formattedLocationLong: Kyiv, UA

CountryEEOText_Description: